We’re feeling quite star struck at LDF this week, after the quality of our service was recognised for the second year running at the Trusted Service Awards, thanks to global feedback engine, Feefo.
The awards, run annually, are designed to highlight those businesses who consistently deliver exceptional experiences to their customers, and the thing we love about this award in particular… they are based solely on the ratings our customers have given us over the last 12-months.
We’re firm believers that when it comes to choosing a new provider for business finance, trust is a major factor. With so many options now available to small businesses, the choice can often be overwhelming, especially if this is new territory for your business, and so reviews from other happy customers can be helpful. After all, people buy from people.
3 reasons underlining the importance of online reviews for businesses
- Improved customer service. Listening to what your customers say about you, good and bad helps you develop.
- Increased credibility and social proof. We like to know someone else has had a good experience before making a decision.
- Review sites are becoming more commonplace. Over 92% of people now read online reviews, with 88% trusting them as much as personal recommendations. (Source: Vendasta 2016).
We are exceptionally proud that since we started asking our customers to rate our service, back in 2015, we’ve maintained a 4.9 out of 5-star rating with Feefo, with 8 out of 10 customers saying that they would recommend our services to other business users.
As a business based on developing lasting and trusted partnerships with our customers, providing a first-class experience is second to none, so we’re happy, that you’re happy.
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